iExpress Malaysia
Personal Data Protection Notice & Privacy Policy
Effective Date: 1 June 2026
Last Updated: 1 June 2026
Website / System: iExpress websites, portals, systems, platforms, applications, forms, communication channels, and services, including but not limited to: iExPoint, FulfillPoint, and iExRetail
Company: iExpress MY Sdn. Bhd. (201901042441 (1351771-V)) / iExpress Business Solutions Sdn. Bhd. (201801016170 (1278186-K))
Registered / Business Address: 1-08 Plaza Haji Taib, Lrg Haji Taib, 50350 KL
Privacy Contact / Data Protection Department: AskMe@iExpress.MY, +6010-5677 881 / Admin
1. Introduction
This Personal Data Protection Notice & Privacy Policy (“Privacy Policy”, “Notice”, “Policy”) explains how [Insert Legal Company Name], operating under the brand name iExpress Malaysia, iExpress, iExpress FulfillPoint, and/or related iExpress services (“iExpress”, “we”, “us”, or “our”), collects, uses, stores, processes, discloses, transfers, protects, and retains personal data.
This Privacy Policy applies to all users, customers, merchants, business partners, vendors, visitors, account holders, system users, parcel senders, parcel recipients, fulfillment customers, and any other individuals whose personal data is processed by iExpress in connection with our websites, systems, platforms, portals, stations, fulfillment operations, courier-related services, and related business activities.
This Privacy Policy applies to, among others:
iExpress websites and landing pages; iExpress iExPoint : https://order.iexpoint.iexpress.my; iExpress FulfillPoint : https://fulfillpoint.iexpress.my; iExpress Order Fulfillment System / OFS; merchant portal, staff portal, station portal, WMS, PDA, scanner, dashboard, and related systems; merchant onboarding, quotation, support, billing, and communication channels; fulfillment, storage, receiving, pick and pack, repacking, AWB/label handling, courier handover, returns, and reporting services; iExpress iExRetail: https://iexretail.iexpress.my; email, WhatsApp, telephone, online forms, social media, and other communication channels used by iExpress.
By accessing our websites, registering an account, submitting information, using our systems, engaging our services, entering into a merchant or customer relationship with us, or continuing to interact with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, storage, disclosure, and transfer of your personal data in accordance with this Privacy Policy, unless otherwise provided by applicable law.
2. Definitions
For the purpose of this Privacy Policy:
“Personal Data” means any information that relates directly or indirectly to an individual who is identified or identifiable from that information, including information processed in connection with commercial transactions.
“Processing” includes collecting, recording, holding, storing, organizing, updating, modifying, retrieving, using, disclosing, transferring, sharing, erasing, or destroying personal data.
“Data Subject” means the individual to whom the personal data relates.
“Merchant” means any seller, business, company, SME, marketplace seller, online seller, importer, reseller, brand owner, or other customer using iExpress FulfillPoint, OFS, storage, fulfillment, courier, or related services.
“FulfillPoint” means an approved iExpress station, outlet, operating point, micro-fulfillment point, warehouse point, or business location used to receive stock, store inventory, pick, pack, repack, label, hand over parcels to couriers, process returns, or perform related fulfillment operations.
“OFS” means iExpress Order Fulfillment System, including merchant portal, warehouse management, PDA/scanner functions, order management, inventory management, reporting, billing, and related system modules.
“Services” means all products, services, platforms, systems, websites, fulfillment operations, courier-related services, merchant services, support services, and other services provided by iExpress.
3. Personal Data We May Collect
Depending on your relationship with iExpress and the services used, we may collect and process the following categories of personal data.
3.1 Personal and Contact Information
We may collect:
full name; nickname or preferred name; identification details, where required; business name; company registration number; job title or role; mobile number; telephone number; email address; mailing address; billing address; delivery address; emergency or alternative contact details, where applicable.
3.2 Merchant, Business, and Account Information
For merchants, business users, vendors, and partners, we may collect:
merchant name; company name; company registration details; business address; billing details; contact person details; authorized user details; login account details; assigned FulfillPoint; service package; quotation and pricing records; billing terms; payment status; communication history; onboarding forms; service agreements; support tickets; operation instructions; merchant preferences; marketplace/store information provided by the merchant.
3.3 Registration and Login Information
When you register for an account, use a portal, or access our systems, we may collect:
username; password or encrypted password credentials; access role; user ID; login time; logout time; IP address; device information; browser information; system activity logs; permission settings; account status; authentication and security records.
You are responsible for keeping your login credentials confidential and for ensuring that only authorized persons access your account.
3.4 FulfillPoint, OFS, Inventory, and Order Data
For iExpress FulfillPoint and OFS operations, we may collect and process:
merchant profile and service package details; SKU code; product name; product image; product variant; barcode; unit size; unit weight; packing instructions; special handling notes; stock-in records; stock-out records; stock adjustment records; inventory balance; rack, shelf, bin, and location records; low stock alerts; stock aging records; marketplace order numbers; customer references; order dates; cut-off times; order status; pick lists; packing lists; packing material usage; photo proof, where applicable; AWB numbers; courier names; shipping labels; label printing status; courier pickup or drop-off records; handover records; manifests; tracking status; delivery-related records; return parcel records; damaged, missing, shortage, discrepancy, write-off, and exception records; approval records; billing records; monthly reports; dashboard and station performance records.
3.5 Parcel, Shipping, and Recipient Information
Where we process courier, parcel, fulfillment, or delivery-related services, we may collect or receive:
sender name; sender contact number; sender address; recipient name; recipient contact number; recipient address; parcel details; order reference; AWB number; tracking number; courier provider; delivery instructions; proof of handover; proof of delivery, where applicable; return details; claim or dispute details; customer service records.
Where a merchant provides personal data of its buyers, customers, recipients, or other third parties to iExpress, the merchant is responsible for ensuring that it has obtained all necessary consent, authorization, notice, and legal basis to disclose such personal data to iExpress for fulfillment, courier, delivery, return, reporting, support, and related purposes.
3.6 Payment, Billing, and Transaction Information
We may collect:
billing name; billing address; invoice details; payment reference; transaction status; amount charged; outstanding amount; payment method; bank transfer slip or payment proof; SST/tax-related information, where applicable; credit or debit card-related payment information, where applicable.
Where payments are processed through banks, payment gateways, e-wallets, or third-party payment providers, your payment information may be processed by such providers. Unless expressly stated, iExpress does not store full credit card numbers, CVV codes, or complete payment card credentials.
You should not send full credit card numbers, card security codes, passwords, or other sensitive payment credentials to iExpress by email, WhatsApp, social media, or unsecured communication channels.
3.7 Email, WhatsApp, Telephone, and Communication Records
If you contact us through email, WhatsApp, telephone, online forms, social media, live chat, support ticket, or other communication channels, we may collect and retain:
your name; contact details; message content; attachments; inquiry details; complaint details; support records; our replies; call records, where applicable; communication history.
We use these records to respond to your inquiries, provide support, resolve issues, maintain service quality, protect our legal rights, and improve our services.
3.8 Website, Log Data, Device Data, and Analytics
When you visit our websites or use our online systems, we may automatically collect information sent by your browser, device, or system, including:
IP address; browser type; browser version; device type; operating system; pages visited; time and date of visit; time spent on pages; referring website; exit pages; clicks and interactions; session data; error logs; system usage statistics.
We may use third-party analytics tools, including but not limited to Google Analytics or similar services, to collect, monitor, analyze, and improve website and system usage.
3.9 Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to:
recognize your browser or device; keep you logged in; remember your preferences; improve website performance; maintain system security; analyze website traffic; understand user behavior; improve our content, services, and user experience; support marketing and remarketing, where applicable.
A cookie is a small file stored on your device. Cookies may include an anonymous unique identifier. You may configure your browser to refuse cookies or notify you when cookies are being sent. However, if you refuse cookies, some parts of our websites, portals, or systems may not function properly.
Cookies cannot retrieve unrelated data from your device and do not transmit computer viruses.
3.10 CCTV, Security, and Operational Evidence
At iExpress stations, FulfillPoints, offices, storage areas, and operating locations, CCTV or other security systems may be used for safety, security, parcel handling, inventory control, investigation, dispute management, loss prevention, and operational monitoring.
Where applicable, we may also collect:
stock receiving photos; parcel handover photos; packing proof; damage evidence; exception evidence; CCTV references; access logs; incident records.
These records may be used for operational verification, claim handling, dispute investigation, staff training, legal compliance, and protection of iExpress, merchants, customers, and the public.
3.11 Surveys, Contests, Promotions, and Marketing Campaigns
From time to time, we may invite users, merchants, customers, or visitors to participate in surveys, contests, lucky draws, campaigns, promotions, or feedback activities.
Participation is voluntary unless otherwise stated. Information requested may include:
name; contact information; shipping address; demographic information; business profile; feedback; survey responses; campaign participation details.
This information may be used to administer the campaign, contact winners, deliver prizes, improve our services, understand customer satisfaction, and conduct marketing activities in accordance with applicable law.
4. How We Collect Personal Data
We may collect personal data from the following sources:
directly from you when you submit forms, register an account, contact us, use our services, or provide information to us; from merchants who provide customer, buyer, recipient, order, shipping, return, or fulfillment data to iExpress; from authorized representatives, employees, agents, or users of a merchant or business customer; from marketplace platforms, eCommerce platforms, courier platforms, logistics partners, payment providers, or third-party systems that you or your merchant account connect with or authorize; from iExpress FulfillPoints, stations, staff, licensees, operating partners, or service providers; from website cookies, analytics tools, server logs, system logs, scanner/PDA logs, and security systems; from public sources, business directories, social media, or publicly available information, where lawful and relevant; from regulators, authorities, courts, law enforcement agencies, or other third parties where required or permitted by law.
5. Purposes for Processing Personal Data
We may collect, use, process, disclose, and retain personal data for the following purposes.
5.1 To Provide and Improve Our Services
We process personal data to:
Provide iExpress services; operate iExpress websites, portals, and systems; manage user accounts; respond to inquiries; process service requests; provide customer support; improve our websites, systems, products, and services; monitor and analyze service performance; personalize user experience; maintain business records.
5.2 Merchant Onboarding and Account Management
For merchants, business customers, vendors, and partners, we process personal data to:
assess merchant applications; prepare quotations; verify merchant information; set up merchant accounts; generate user access; assign FulfillPoint locations; manage service packages; prepare service agreements; manage billing terms; support onboarding and training; provide account management and support.
5.3 Fulfillment, Inventory, and Order Processing
For FulfillPoint and OFS operations, we process personal data to:
register SKUs and products; receive stock; record stock-in and stock-out; manage rack, shelf, bin, and storage location; generate pick lists; pick, pack, repack, bundle, relabel, and prepare orders; print and attach AWB or shipping labels; hand over parcels to courier partners; update fulfillment status; manage returns; investigate shortages, damages, wrong items, and exceptions; generate reports and dashboards; calculate storage, handling, packing material, courier, and other charges.
5.4 Courier, Shipping, and Delivery Support
We process personal data to:
prepare parcels for shipment; arrange courier handover; generate labels or AWB; provide tracking information; manage delivery-related inquiries; process return parcels; handle shipping disputes; support claim or loss investigations; communicate with courier partners and merchants.
5.5 Payment, Billing, and Collection
We process personal data to:
issue invoices; process payments; verify payment status; manage outstanding balances; prepare billing reports; calculate service charges; process refunds, credits, or adjustments; comply with tax, accounting, audit, and financial reporting obligations.
5.6 Communication and Customer Support
We process personal data to:
respond to inquiries; provide customer service; send operational updates; send system notifications; send order, parcel, billing, and service updates; handle complaints; manage support tickets; keep communication records; improve our service quality.
5.7 Security, Fraud Prevention, and Risk Management
We process personal data to:
protect accounts, systems, stations, stock, parcels, and operations; detect unauthorized access; prevent fraud, misuse, theft, loss, damage, and security incidents; verify user identity; monitor system activity; investigate suspicious activity; enforce service terms; protect the rights, property, safety, and security of iExpress, our merchants, customers, staff, partners, and the public.
5.8 Marketing, Promotions, and Business Development
Where permitted by law, we may use your personal data to:
send updates about our services; notify you of new services, promotions, offers, campaigns, or events; invite you to surveys or feedback activities; provide business development communications; customize marketing content; improve our marketing and promotional efforts.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or contacting us using the details in this Privacy Policy. Even after opting out of marketing, we may continue sending you service, transaction, account, billing, security, legal, and operational communications.
5.9 Legal, Regulatory, and Compliance Purposes
We may process personal data to:
comply with applicable laws and regulations; respond to lawful requests from regulators, authorities, courts, or law enforcement agencies; maintain records required by law; enforce agreements; protect legal rights; defend claims; conduct audits; comply with tax, accounting, reporting, and corporate governance requirements.
6. Disclosure of Personal Data
We do not sell personal data to third parties.
We may disclose or share personal data with the following classes of third parties where necessary or appropriate for the purposes described in this Privacy Policy:
iExpress group companies, related companies, affiliates, subsidiaries, branches, stations, FulfillPoints, licensees, franchisees, operating partners, and authorized personnel; courier companies, logistics providers, transport providers, delivery partners, and parcel handling partners; marketplace platforms, eCommerce platforms, order management platforms, and connected seller systems authorized by you or your merchant account; OFS, WMS, ERP, CRM, IT, cloud hosting, software, system integration, scanner/PDA, cybersecurity, data storage, and technical service providers; payment gateways, banks, financial institutions, e-wallet providers, payment processors, and collection service providers; email, messaging, communication, customer support, call center, WhatsApp/API, SMS, and notification service providers; analytics providers, including Google Analytics or similar analytics tools; marketing agencies, campaign partners, advertising platforms, and social media platforms, where applicable; auditors, accountants, tax agents, lawyers, insurers, consultants, and professional advisers; debt collection agents or credit control service providers, where necessary and lawful; regulatory bodies, government agencies, courts, law enforcement agencies, customs, tax authorities, and other authorities where required or permitted by law; buyers, assignees, transferees, or successors in the event of a merger, acquisition, restructuring, sale of business, transfer of assets, or similar corporate transaction; any other person or organization where you have given consent, where disclosure is necessary to provide the services, or where disclosure is permitted or required by law.
Where we appoint third-party service providers to process personal data on our behalf, we will take reasonable steps to ensure that such providers protect personal data and process it only for authorized purposes.
7. Personal Data of Third Parties Provided by You
If you provide personal data relating to another person, including your employees, representatives, customers, buyers, parcel recipients, emergency contacts, or business partners, you confirm that:
you have obtained the necessary consent, authorization, or legal basis to provide that personal data to iExpress; you have notified the relevant individual that their personal data may be disclosed to and processed by iExpress; the personal data provided is accurate, complete, and up to date; the personal data may be processed by iExpress for the purposes described in this Privacy Policy and any related service agreement.
For merchants using iExpress FulfillPoint or OFS, the merchant remains responsible for ensuring that buyer, customer, recipient, and order data provided to iExpress has been lawfully collected and may be used for fulfillment, shipping, delivery, returns, reporting, billing, customer support, and related purposes.
8. Data Controller and Data Processor Roles
For personal data collected and processed by iExpress for our own business purposes, including merchant onboarding, account management, billing, security, customer support, marketing, analytics, and legal compliance, iExpress may act as a data controller.
For personal data of a merchant’s customers, buyers, or parcel recipients that is provided to iExpress solely for fulfillment, order processing, parcel preparation, courier handover, returns, reporting, or related merchant instructions, iExpress may act as a data processor or service provider on behalf of the merchant, depending on the circumstances and applicable agreement.
Where iExpress processes personal data on behalf of a merchant, the merchant is responsible for providing proper notice and obtaining any required consent from its customers, buyers, recipients, employees, or other data subjects.
Additional terms may be set out in a Merchant Service Agreement, Data Processing Addendum, platform terms, or other agreement between iExpress and the merchant.
9. Accuracy of Personal Data
You are responsible for ensuring that the personal data you provide to us is accurate, complete, not misleading, and up to date.
You should promptly inform us of any changes to your personal data, including contact details, business information, billing details, authorized users, delivery addresses, or account information.
We may take reasonable steps to update, verify, correct, or remove inaccurate or outdated personal data where appropriate.
10. Security of Personal Data
We take the security of personal data seriously and implement reasonable physical, technical, electronic, administrative, and managerial safeguards to protect personal data against loss, misuse, modification, unauthorized access, unauthorized disclosure, accidental disclosure, alteration, or destruction.
Our security measures may include, where appropriate:
user access controls; role-based permissions; password controls; account authentication; system activity logs; staff confidentiality obligations; secure system administration; restricted access to merchant and order data; controlled access to stock and fulfillment areas; CCTV or security monitoring at selected locations; scanner/PDA access controls; secure label and AWB handling; backup and recovery procedures; cybersecurity tools; vendor security controls; training and internal SOPs; incident reporting procedures.
However, no method of transmission over the internet, electronic communication, online system, or electronic storage is completely secure. While we strive to use commercially acceptable and reasonable measures to protect personal data, we cannot guarantee absolute security.
You are responsible for keeping your account credentials secure and for notifying us immediately if you suspect unauthorized access, password compromise, or misuse of your account.
11. Retention of Personal Data
We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected and processed, including service delivery, fulfillment operations, account management, billing, accounting, audit, tax, reporting, dispute resolution, fraud prevention, legal compliance, and protection of our legal rights.
The retention period may vary depending on the type of personal data, service relationship, legal requirements, operational needs, and whether there are unresolved disputes, claims, investigations, or outstanding payments.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or de-identify the personal data, unless retention is required or permitted by law.
12. Cross-Border Transfer of Personal Data
Your personal data may be stored, hosted, processed, transferred, or accessed in Malaysia or outside Malaysia, depending on the location of our servers, cloud service providers, system vendors, payment providers, analytics providers, support providers, courier partners, or other third-party service providers.
Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable personal data protection laws and that appropriate safeguards are applied.
By using our websites, systems, portals, and services, submitting personal data to us, or continuing to engage with us, you acknowledge and consent to the transfer, storage, and processing of your personal data outside Malaysia where necessary for the purposes described in this Privacy Policy.
13. Cookies, Analytics, and Tracking Technologies
Our websites and systems may use cookies and similar technologies to collect information, improve user experience, maintain security, analyze performance, and improve our services.
We may use analytics services such as Google Analytics or similar third-party tools to help us understand how users interact with our websites and systems. These tools may collect information such as IP address, browser type, pages visited, time spent on pages, device information, and usage patterns.
You may disable cookies through your browser settings. However, some features of our websites, systems, portals, or services may not work properly if cookies are disabled.
14. Direct Marketing and Opt-Out
We may use your personal data to send you information about iExpress services, FulfillPoint services, promotions, updates, events, campaigns, and offers that may be relevant to you.
You may opt out of direct marketing communications at any time by:
clicking the unsubscribe link in our email, where available; replying with opt-out instructions, where applicable; contacting us at the privacy contact details stated in this Privacy Policy.
After you opt out, we will stop sending direct marketing messages as soon as reasonably and technically practicable. However, we may still send non-marketing messages, including account, transaction, fulfillment, system, billing, legal, security, and service-related notifications.
15. Access, Correction, Withdrawal, Limitation, and Portability Rights
Subject to applicable law, you may have the right to:
request access to personal data that we hold about you; request correction of personal data that is inaccurate, incomplete, misleading, or outdated; withdraw consent to the processing of your personal data, where processing is based on consent; request limitation of processing for certain purposes, including direct marketing; request information about how your personal data is processed; request data portability, where applicable and technically feasible; submit inquiries or complaints relating to personal data protection.
To make a request, please contact us using the contact details in this Privacy Policy.
We may require you to verify your identity before processing your request. We may refuse, limit, or charge a prescribed fee for certain requests where permitted by law. We may also be unable to fulfill a request if the personal data is required for legal, contractual, operational, security, dispute, tax, accounting, audit, or regulatory purposes.
For personal data that we process on behalf of a merchant, such as buyer, recipient, or customer data submitted by the merchant for fulfillment purposes, we may refer your request to the relevant merchant or require the merchant’s instruction before taking action.
16. Data Breach and Security Incident Notification
If we have reason to believe that a personal data breach or security incident has occurred, we will take reasonable steps to assess, contain, investigate, and manage the incident.
Where required by applicable law, we will notify the relevant authority and/or affected data subjects in the manner and timeframe required by law.
We may also notify merchants, service providers, courier partners, system vendors, or other relevant parties where necessary to investigate, mitigate, or resolve the incident.
17. Links to Third-Party Websites and Platforms
Our websites, systems, communications, or services may contain links to third-party websites, platforms, applications, marketplaces, payment gateways, courier platforms, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. When you access a third-party website or platform, your use is subject to that third party’s own terms and privacy policy.
You should review the privacy policy of each third-party website, platform, or service before providing personal data.
18. Children and Minors
Our services are primarily intended for businesses, merchants, adults, and users who are legally capable of entering into commercial transactions.
Children and minors should not use our services or submit personal data to us without permission and supervision from a parent or legal guardian.
If we become aware that personal data of a minor has been provided to us without appropriate consent or lawful basis, we may take reasonable steps to delete or restrict the processing of such data, unless retention is required or permitted by law.
19. Surveys, Contests, and Voluntary Activities
From time to time, we may request information through surveys, contests, campaigns, lucky draws, promotions, feedback forms, or similar voluntary activities.
Participation in such activities is voluntary unless otherwise stated. The information collected may be used to administer the activity, contact participants, select winners, deliver prizes, improve our services, conduct research, analyze customer satisfaction, or carry out marketing activities in accordance with applicable law.
Specific terms and conditions may apply to each survey, contest, campaign, or promotion.
20. Legal Disclosure and Protection of Rights
We may disclose personal data where we believe in good faith that such disclosure is necessary or appropriate to:
comply with applicable law, regulation, court order, legal process, or lawful request; respond to regulators, government agencies, law enforcement agencies, or public authorities; enforce our terms, agreements, policies, or legal rights; investigate fraud, abuse, misconduct, security incidents, or illegal activity; protect the safety, rights, property, and security of iExpress, our merchants, customers, users, staff, partners, or the public; defend or pursue legal claims; prevent or reduce loss, damage, liability, or risk.
21. Sharing and Selling of Information
We do not sell, rent, lend, or lease personal data that uniquely identifies an individual to third parties for their independent marketing purposes.
We may share aggregated, anonymized, statistical, or non-identifiable information for business analysis, reporting, service improvement, marketing, operational planning, or other lawful purposes. Such information will not reasonably identify you as an individual.
We may disclose personal data to third parties only where necessary for the purposes described in this Privacy Policy, where required or permitted by law, where necessary to provide services requested by you or your merchant account, or where you have provided consent.
22. Acquisition, Merger, Restructuring, or Transfer of Business
If iExpress, our website, system, FulfillPoint business, service line, company, shares, assets, or a substantial part of our business is acquired, merged, restructured, transferred, sold, assigned, or otherwise involved in a corporate transaction, personal data may be transferred as part of that transaction.
The recipient of such personal data will be required to process the personal data in accordance with applicable personal data protection laws and, where appropriate, this Privacy Policy or a policy that provides comparable protection.
23. Consequences of Not Providing Personal Data
Where the provision of personal data is voluntary, you may choose not to provide such personal data. However, failure to provide certain personal data may affect our ability to provide services, process your registration, respond to your inquiry, create your account, prepare quotations, fulfill orders, arrange courier handover, process payment, provide support, or comply with legal obligations.
Where personal data is required for contractual, operational, legal, billing, security, or service purposes, failure to provide such personal data may result in:
inability to register or maintain your account; inability to provide requested services; rejection or delay of merchant onboarding; inability to process orders or parcels; inability to arrange delivery or returns; inability to issue invoices or process payments; suspension or termination of services; inability to comply with legal or regulatory requirements.
24. Updates to This Privacy Policy
We may update, revise, or modify this Privacy Policy from time to time to reflect changes in our services, systems, business operations, legal requirements, technology, or data protection practices.
Any updated Privacy Policy will be posted on our website or made available through our systems, portals, or communication channels. The updated version will take effect from the effective date stated in the updated Privacy Policy, unless otherwise stated.
Your continued use of our websites, systems, portals, or services after the updated Privacy Policy is posted or made available will constitute your acknowledgment of the updated Privacy Policy, subject to applicable law.
Where required by law or where changes are material, we may notify you by email, system notification, website notice, or other appropriate means.
25. Language
This Privacy Policy may be made available in English and Bahasa Malaysia. Where required under applicable law, a Bahasa Malaysia version will be provided.
In the event of inconsistency between versions, the version that best reflects the requirements of applicable Malaysian law shall apply, unless otherwise stated.
26. Contact Us
If you have any questions, requests, complaints, or concerns about this Privacy Policy or the way we process personal data, please contact us at:
Company: Express MY Sdn. Bhd. (201901042441 (1351771-V)) / iExpress Business Solutions Sdn. Bhd. (201801016170 (1278186-K))
Brand: iExpress Malaysia
Address: 1-08 Plaza Haji Taib, Lrg Haji Taib, 50350 KL
Privacy Contact / Data Protection Department: Admin
Email: AskMe@iExpress.MY
Phone: +6010-5677 881
Website: https://www.iexpress.my
When contacting us, please include your name, contact details, nature of request, and any relevant reference number, account number, AWB number, order number, or merchant account details so that we can process your request efficiently.